Training & Workshops

Modern Leadership at its best Expectations, myths & getting it right Behaviours, Attitudes, Values & Effective Qualities of a Leader Vulnerability, Visibility, being present and ‘showing up’ Effective Leadership & People Management Exploration of what your people and teams really want (and don’t want!) Self-awareness & exploration of hidden and unseen areas Introduction to Johari’s window, application and accountability

Exploration of Trust Introduction to psychological safety in the workplace Introduction to the Trust Model and Psychological breaches Establishing, Building & Embedding trust across teams and the workforce Understanding Credibility and its value as a leader Establishing Credibility across teams

Understanding the nature and structure of Conflict Exploration of common myths and facts Exploration of the key phases of Conflict The Five Main approaches to Managing Conflict Identifying your own Conflict Style, and others Understanding the pros and cons of each approach Recognising when to utilise different approaches De-escalation techniques

Identifying what Feedback actually is Understanding the role and purpose of Feedback Exploration of the key types of Feedback Identifying the different characteristics of Feedback Identifying Feedback challenges and what makes it so difficult Giving effective Feedback to create maximum impact and results Receiving Feedback with grace and power Feedback Theories, Myths and Facts The importance, value and benefits of Feedback Skills Practice

Identification of behaviours and emotions you find difficult to manage Identification of your own behavioural patterns Recognising & Managing emotional reactions to others behaviour Recognising how your behaviour may contribute Establishing strategies to manage difficult behaviours Identifying conversations you find difficult to have or manage Exploration of why these types of conversations can be so challenging Recognising the consequences and risks of delay and avoidance Structuring a difficult conversation Planning & Preparation Tools and techniques for more effective conversations Experiential learning with a variety of difficult conversations Skills practice and feedback

Exploration of what Change actually is and signifies Exploration of Change and Identifying why it is necessary Emotional & Behavioural responses to Change Barriers to effective Change Understanding the value of the Change Cycle and process Understanding why Change is necessary Understanding the ‘what’s’, ‘why’s and ‘how’s of Change Working with and managing resistance to Change Implementing effective Change for teams, individuals and the business Recognition and reaping the rewards

Exploration of what delegation actually is (and isn’t!) Influencing factors to ‘good’ and ‘bad’ delegation Why delegation is so difficult to implement and get right Barriers and challenges to effective delegation Effective delegation at its best Benefits of effective delegation and getting it right

Identification of different types of meetings and their value Factors that contribute to ‘productive’ and effective meetings Influential factors that impact on the success of a meeting How to facilitate and manage a meeting to create ‘buy in’ and change Dealing with and managing challenging characters and behaviours Benefits of facilitating and attending an effective meeting Meetings that add value and create impact and results

Identification of the key areas of Communication Exploration off different Communication styles Introduction to NLP & Clean Language Barriers to effective Communication Questioning & Active Listening Skills Non-verbal communication and exploration of Body Language Effective communication that creates impact and results Introduction to NLP practices to maximise Communication

Exploration of current levels of assertiveness Identification of different behaviour types Exploration of Passive, Aggressive & Assertive behaviours Exploration of behaviour characteristics and how they show up Identification of your own behavioural preferences and tendencies Identification of behaviours you find difficult to manage Recognising & Managing your triggers to others behaviour Recognising how your behaviour may contribute Benefits of Assertive behaviour Techniques to deal with Aggressive behaviour effectively Making requests Refusing requests and saying NO! Establishing strategies to deal with behaviours that you find difficult

Formation and development of a team Identifying factors of a high performing, cohesive and connected team Working effectively as a team Building and maintaining more effective and impactful relationships Introduction to Clean Language practices to explore differences The Five Stages of Group Development and how it can manifest Introduction to Belbin’s Team Types Identification of key roles and exploration of strengths and pitfalls Barriers and Challenges around Teams Benefits and Impact of effective Teamwork Assessing team effectiveness for maximum productivity The Traffic Light system to success Celebrating success!

Exploration of motivation and its value Motivators and De-motivators Identification of self-motivating factors and the impact on others Motivation, energy source, time preferences and behaviour Influencing and Motivating others How to effectively and successfully maximise motivation within teams

Exploration of Stress, Anxiety and Pressure Stress ‘V’ Pressure Busting the Myths & Establishing the Facts Stressful Statistics Recognising signs, symptoms and indicators of stress Recognising the impact of stress on yourself and others Establishing the causes of stress Knowing your triggers and early indicators De-escalation and early interventions Practical toolkit and useful strategies to manage stress effectively

The Origins and nature of Resilience What is Resilience and what does it mean to ‘be’ resilient? Recognising and identifying existing levels of Resilience Differences between ‘fragility’, ‘robustness’, ‘resilience’, ‘anti-fragility’ Resilient relationships, teams and organisations Creating and Building Resilience capability Resilience planning for the future

Introduction to growth mindset Exploration of Fixed mindset V’s Growth mindset Exploration of our intrinsic value system Identification of our core Values and how they influence and impact on everything we do Identification of core Beliefs Exploration of the belief system and how they influence and impact on everything we do Introduction to quick and effective Confidence tricks for instant and long-term access Guided introduction to various NLP tools and techniques to boost and embed confidence for short and long-term benefits.

Introduction to ‘conscious learning’ Introduction to the Learning Cycle and its value Identification of individual and team styles, preferences and approaches Exploration of the strengths, benefits and pitfalls of each style Introduction to sensory learning Identification of preferred sensory styles Exploration of the strength, benefits and impact of each style

Recognising the need to deliver impactful presentations Knowing your audience Understanding the importance of structure and the different stages Recognising the value of preparation and rehearsal Improving the use of body language and tone of voice to engage audiences Using visual aids that are appropriate, supportive and add value Managing questions appropriately and confidently

Structuring and preparing Creating and delivering a presentation that delivers impact Improving, refining and adapting your delivery style Managing nerves and anxiety positively Capturing and maintaining the attention of any audience Handling and managing different people and behaviours in the audience Displaying confidence Managing questions and challenges Improving communication skills to deliver clear and impactful messages Examining Body Language for increased effectiveness and engagement Exploring ways of making your presentation more interesting and fun Introduction to a variety of visual aids, tools and techniques to engage audiences, encourage participation and deliver with impact

Exploring experiences of Onboarding and Probation Creating an onboarding journey with impact and value Clarity around roles and responsibilities Managing performance expectations Bridging the gaps Best practice and Top Tips Exploring the impact and consequences Recognising the benefits of a great onboarding and probation experience

Purpose of a Probation, Supervision and Appraisal review Structuring a Probation, Supervision and Appraisal review Different delivery styles Dealing effectively with different people Raising accountability Policies & Procedures Creating impact, interest and engagement in every review

Exploring what constitutes Poor Performance? Recognising Poor Performance Early interventions Maintaining and increasing performance in your team Effectively managing Poor Performance Implications of ineffective management Effective use of Policies & Procedures Poor Performance Guidance & Support Structuring a Poor Performance Meeting Having Poor Performance Meetings that add value Identifying the next steps

Judgements & Assumptions Labelling & Categorising Exploring Team Diversity Stereotypes, Prejudice & Discrimination Conscious V’s Unconscious Bias Sharing experiences Banter and Humour in the workplace The impact and consequences of going ‘too far’ Legally V’s Socially Acceptable Behaviours Managing expectations Managing unacceptable behaviour Action Planning, Accountability & Moving forward

Identifying what Bullying and Harassment actually are Exploring the different types of Bullying & Harassment Bullying, Harassment & the law Examples of workplace Bullying & Harassment Recognising bullying – where and how it can happen The impact of bullying on individuals, teams and the business The role of fostering a healthy culture The importance of risk assessments, policies and procedures Managing Bullying & Harassment in an assertive and appropriate way Supporting people through complaints, stress, absence, return to work & referrals Guidance, support and advice Identifying informal measures, mediation and next steps

The importance of an interview structure The value of consistency (and difference!) Common pitfalls to effective interviewing Exploration of acceptable and unacceptable questions Questioning skills Listening skills Exploration of different interview styles Factors that set a good interview apart from a great one